Chairperson, Managing Director & CEO – Rajiv C Mody’s Message
Customer Centricity
Customers are at the center of the work we do and in their success is Sasken’s success. We strive to add value in every interaction and are ambassadors for our customers within Sasken. We earn customers’ trust by combining a deep understanding of their context and priorities with thought leadership and innovation to deliver impactful business outcomes.
- Earns customer trust by anticipating and exceeding expectations.
- Listens to customer feedback and inputs and pivots as required.
- Influences internal stakeholders to ensure the right outcome for the customer’s long-term success.
- Escalates to get the required support for the customers’ needs.
Respect for Individual
Sas-ians demonstrate a commitment to act with equity, seek diversity, listen actively, and encourage an open exchange of ideas. In doing so we create an environment of trust, inclusion and belonging for Sas-ians across the globe.
- Is inclusive
- Actively seeks out and listens to diverse inputs
- Seeks out and accepts feedback for self or team
- Treat others as they would like to be treated themselves
Agility in Operation
Speed, adaptability and effective decision making make us agile. Recognizing the opportunity cost of inaction, we work with agility to deliver timely and impactful outcomes.
- Focused on meeting commitments
- Pivots quickly to consider alternatives and change approach when provided with feedback or additional inputs
- Balances end outcome with process
- Actively seeks to stop analysis paralysis
- Takes commitments seriously even if small
Intellectual Integrity
Openness, honesty, moral and ethical behaviors are at the core of any successful and respected company. As Sas-ians we are consistently principled in all interactions – with fellow employees, the company, customers, and society at large. We ‘do’ what we ‘say’, focusing on the ‘means’ as much as the ‘ends’.
- Is transparent and open
- Holds one-self and team accountable to high standards
- Owns outcomes and mistakes
- Delivers to commitments made
Delivering Outcome through Ownership and Accountability
High quality execution brings results and success. We recognize that we are Sas-ians first and think and act beyond our immediate role and team for the success of the company. We take end to end accountability including managing dependencies and unblocking ourselves as we deliver to our commitments.
- Holds oneself and team accountable for performance against goals
- Unblocks self and overcomes challenges
- Communicates status proactively especially when it is bad news. There are no surprises.
- Makes decisions that consider the larger organization and not just one’s own team.
Innovation and Continuous Learning
Sas-ians are not satisfied with status-quo. We strive to raise the bar for our customers and colleagues through the successful implementation of new ideas in products, process and service. We encourage experiments, learn from failure, and seek help as required in our pursuit of excellence.
- Generates new ideas or processes for solving a problem; brings thought leadership
- Actively seeks feedback to improve
- Seeks opportunities to learn new skills
- Willing to fail in order to experiment and learn
Leadership
Sas-ians are leaders. Supporting colleagues, fostering an environment of fun and collaboration, acting with accountability and being resilient, is how we lead. We aim high and do not hesitate in leading the way, always making the right decisions over the popular.
- Is authentic
- Thinks long term & beyond tactical execution
- Is humble and asks for help when required
- Confident in sharing own point of view and can respectfully challenge points of view irrespective of role and position.
- Trusts and empowers team
